Excuse my Language
I was all set to refill & pick up my insulin on Friday, but when the storm that was supposed to drop 2-4″ of snow dropped about 12″, I had to change my plans. I scheduled my pickup for Saturday in NH. I have done this before without incident, and was not worried about it.
There are so many things I wanted to complete on Saturday, and even though I had enough time, of course it didn’t get done. I spent most of the morning hovering around 80, and therefore feeling low. (Remember this tidbit later.) I set my temp basal so I could go XC skiing with mom, then set off to the pharmacy. I use the Walgreens app to refill my prescriptions, and sometimes they email me and sometimes they do not. I told the girl who I was and she said they had nothing for me. I told her that I sent the prescription through the night before and that it was supposed to be ready 2 hours earlier. She then “informed” me that my insurance has changed the policy and they only allow my prescriptions to be filled through a mail order pharmacy. (Informed is in quotes because I believe inform implies that she was nice.) This was the first I had heard of this, and with tears welling up in my eyes I asked her if they can do that without notification? “Uuuuh, yes. Call your insurance,” is all the bitch said to me. I tried calling my insurance, but remember, it’s Saturday. I walked out of the pharmacy with tears rolling down my face.
Now, I’m not saying that this is your fault bitch, because I know that it’s not. But when you tell a patient that the medicine they NEED is no longer available to them, have some courtesy! It was obvious I was not aware of this policy change, and I don’t know what to do! SHOW COMPASSION. UNDERSTANDING. SYMPATHY. OFFER TO HELP. I am not a medical professional and even though I communicate with medical professionals all the time, it doesn’t mean that I can make it work on a Saturday when the insurance office is closed.
That night I saw a friend who is a pharmacist and I explained the story to her. I think she was ready to rip this woman’s head off as well. She told me that whenever something like this happens, she looks at what the medical history is, what the prescription is for, and what would the side effects be if the patient cannot get this medication. She told me she’d never send a patient away who says they have no more, and that she’d give you enough to last until Monday when insurance & doctors can be reached again. Thank you for restoring my faith. Also, I want to go back.
I called insurance at 9:00 this morning, and the woman explained that no, they don’t require a mail order pharmacy. What they want is a 90 day supply rather than 30, so my prescription needs to be re-written. She over-rode it for today, and I’ll be able to pick up insulin around noon. I will be getting a new prescription from my endo so that I don’t have to experience this again.